Privacy Policy
Effective: February 1, 2026

At Commute.One, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have when you visit our website or submit an enquiry for services such as Corporate Car Rental, Employee Transportation, Car Rental, Special Events, Food Operations & Delivery, and Pre-Bookings.

01

Introduction

This Privacy Policy applies to the Commute.One website and the services offered through it. By using our website, submitting a booking/enquiry form, contacting us by phone/email, or using our WhatsApp link, you agree to the practices described in this policy.

If you do not agree with any part of this policy, please do not use our website or submit your details through our forms. This policy should be read together with our Terms of Service, if applicable.

Who we are: “Commute.One”, “we”, “our”, or “us” refers to Commute.One and its authorized representatives who manage customer enquiries and service delivery in India (including Hyderabad and Visakhapatnam).

02

Information We Collect

We collect information to respond to your enquiries, confirm bookings, provide transport solutions, improve our services, and comply with applicable laws.

Information You Provide

  • Name, email address, and phone number
  • Booking details (date, service type, number of travellers, itinerary/requirements)
  • Company details (for corporate/B2B enquiries, if shared)
  • Communication preferences (email/phone/WhatsApp)

Information Collected Automatically

  • IP address, browser type, device information, and operating system
  • Pages visited, time spent, referral source, and click behavior
  • Approximate location (city-level) inferred from IP for analytics and service relevance
  • Cookies and similar technologies for website performance

Note: We do not intentionally collect sensitive personal information (such as financial details, passwords, biometric data, or government ID numbers) through this website. Please avoid submitting sensitive information in the “Requirement / Itinerary” field.

03

How We Use Your Information

We use your information only for legitimate business purposes related to providing and improving our services.

Respond to enquiries and confirm bookings
Schedule rides and coordinate drivers/vehicles
Plan routes and provide pickup & drop support
Provide customer support and service updates
Prevent misuse, fraud, and ensure operational safety
Improve website performance, UX, and conversion tracking

If you contact us via WhatsApp, your communication will be processed through WhatsApp’s platform and subject to their privacy practices. We use WhatsApp only to respond to service enquiries and provide booking-related updates.

04

Information Sharing and Disclosure

We do not sell your personal information. We share information only when required to deliver the service, comply with law, or protect rights and safety.

05

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, loss, or alteration.

Secure Transmission

We use HTTPS where enabled to protect data in transit.

Access Control

Access to enquiry information is limited to authorized staff only.

Operational Safeguards

We apply internal controls to minimize unnecessary access and retention.

While we take strong precautions, no online system can be guaranteed 100% secure. Please use caution when sharing information online.

06

Your Rights and Choices

You have certain rights and choices regarding your personal information. We will respond to reasonable requests in line with applicable laws.

Access Request a summary of the personal data we hold about you
Correction Ask us to correct inaccurate or incomplete information
Deletion Request deletion of your information where legally permitted
Opt-out You may opt out of promotional messages (service updates may still apply)

Cookies: You can control cookies through your browser settings. Disabling cookies may impact website functionality.

07

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make updates, we will revise the “Effective Date” shown on this page.

Your continued use of the website after changes are posted means you accept the updated policy. If changes are significant, we may provide additional notice where appropriate.

08

Get in Touch

If you have questions about this Privacy Policy or how your information is handled, contact us using the details below.

amjad@commute.one
+91 98852 80079
https://www.commute.one

We aim to respond to privacy-related requests within a reasonable time.

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